We never offer pre-order on our products due to uncertainty in global shipping schedule.

We will try our best to offer manual bank transfer payments but at this stagewe only offer Credit Card or Virtual Account payments for an instant payment confirmation-- this way we can expedite your orders immediately. But if any case, your orders got cancelled and you picked manual bank transfer as your form of payment please contact us via Whatsapp and we will be happy to assist you with the banking detail to make the transfer to.

There are several reasons why you could have a missing item, the reasons are usually stated in the product description.
The item will be shipped separately, and for these reasons:

1. Your item is a drop-ship item, and will be shipped separately and directly by the vendor.Your item is a pre-order item, and will shipped separately later on when it is ready.
2. Human error - apology, please send us your unboxing video and will be shipped immediately from the warehouse on the next working day.

There should be a slip in your package that indicates what is missing how long it will take for the item to ship. Our customer service team will also reach out to you via either Whatsapp or email to provide you with more detailed information about your item.

You can also email us with email titled:"MISSING ITEM: ORDER NUMBER XXXXXX" or Whatsapp us (Monday- Friday 9am-4pm)

Please let us know your order number. We will assist you as much as we can.

We ship every Monday through Friday, excluding Indonesia's public holidays. Our cut off for shipments is everyday at 2pm, which the scheduled time allocated by JNE to run a pick up at our area. The pick up time is beyond our control.

You can only perform returns and exchanges during a business day, because there will not be someone who will be able to receive the return during the weekends. As long as they meet the criteria listed here: https://mummasphere.com/pages/return-exchange.

Store credits can only be issued after we received the product in the same condition. 

No, we do not issue cash refund. We only issue refunds in form of store credit.

We will try our best to respond to your needs as soon as possible.

Our admins are available during business days between 9am to 4pm.

Not at this stage. Our warehouse is just not ready yet to process delivery via DHL because there is no scheduled pick up being offered by DHL courier for our warehouse area yet and the nearest drop off can be 1 (one) hour away with traffic jam.

Simply click on the desired product. Each product has its own measurement guide listed in its product page.

Upon checkout, you will be asked to enter a discount code. After your discount code goes through, the total amount will automatically be deducted.

Unfortunately, first-timer discount codes redeemed through the "POINTS" loyalty program are not applicable to discounted or final sale items. Discount codes cannot be stacked or combined.

Our Frigg natural rubber pacifier limited edition series sells quickly and we generally do not restock them due to long importation time from its Denmark factory. However, you may subscribe to the product's back in stock notification and if they are back in stock, you will be notified immediately.

For more information please go on: https://mummasphere.com/pages/returns-and-exchanges

No. But we do have hundreds resellers for any of our products in Indonesia with offline store presence such as Baby Wise and SONObebe in Tangerang, or Bibiours in North Jakarta area.

Our prices at Shopee and Tokopedia are upped 10% because of marketplace fee of 15%. Hence it is better to buy from our website direct as we only pay 5% commissions for Shopify and payment processing fee.

As our manual bank transfers payment confirmation is done manually, we usually check our accounts during business days from Monday to Friday (9am-5pm). Please allow at least 12 Hours within a working day for any payment confirmation.

Any transfers done during the weekend or after hours will only be processed on the next working day.

Your order will be cancelled automatically if it passes the maximum payment time of 2 hours.

After your order is placed, you will receive an email confirmation. If you do not receive it, fill in the ‘Contact Us’ form and we will resend the email. You can also check your order status by signing into your account on our website.

No. We prefer you to pay via our Xendit payment Gateway or PayPal and receive instant notification if your payment was successful.

Your order will be cancelled automatically if it passes the maximum payment time of 2 hours.

You have 2 hours to make payment regardless of payment method you choose.

After your order is placed, you will receive an email confirmation. If you do not receive it, fill in the ‘Contact Us’ form and we will resend the email. You can also check your order status by signing into your account on our website.

Yes, we accept Visa and MasterCard. We use Xendit and Paypal as our secured payment gateway. You will be taken directly to their website and redirected back to ours once the payment process is completed. This way, your credit card information will never be passed on to our website and it will be kept private and protected from fraud and/or hackers, just the way we both like it.  

We use JNE (www.jne.co.id) – the most reliable for all local Indonesian orders.

Mailing Orders:

We ship orders on Monday – Friday. No shipments will be made on Saturday, Sunday and public holidays. It is our company policy for a work life balance to our employees. No exception.

Gojek Orders:

No Gojek is currently offered due to unreliable pick up time by its drivers. We can't wait for Gojek to impatiently ring us and expect us show up at 10pm at our warehouse. Our family time is non negotiable.

Regular: Please allow 2-5 working days for domestic regular orders. Express: 1-2 days

We do not offer international shipping at this stage.

A tracking number will be sent to your email within 24 hours after shipment. We use JNE for local Indonesian delivery (www.jne.co.id).

Please contact us immediately by filling the ‘Contact Us’ form below. We generally process orders within 2-4 hours. Once our warehouse has processed your order and the delivery docket is printed, we will be unable to make any changes because it's a JNE thing.

Mummasphere is not responsible for the risk of merchandise loss after JNE/EMS processes the delivery.Mummasphere is not responsible if JNE can’t deliver the package in time for the following reasons: incomplete/misspelled address or no recipient at the address.

*Please check your JNE tracking in the ‘Track Order’ link www.jne.co.id and call JNE customer service (+62 21 2927 8888) to resolve the shipment.

Of course! As long as they meet the criteria listed here: https://mummasphere.com/returns-exchanges/

Store Credit is given for returns and can only be used online at our website, www.mummasphere.com, it is not transferrable to any of our offline stores.

Store Credit is not transferrable and has no cash value.

Any purchase amount that exceeds the value of Store Credit will require an additional method of payment for the remaining balance due.Store Credit has an expiration date of 365 days.

Customers who exceeds 1,000,000 IDR worth of returns within a year, will be subjected to a alternate return policy.

For exchanges and returns, our team will issue you store credit to your account after you have completed the return portal (for domestic returns) or filled the return form (for international returns), sent back the item(s), and our warehouse team has received the return. Please allow up to 24 hours after the warehouse team has received the item for the store credit to appear in your account.

You may use the store credit to place another order on the item you would like to be exchanged. If the item requested is not available in stock, you may use the store credit for any other items in our site. There is a one year expiration date in your store credit.

If you are unsure of the eligibility of returns of your product, please contact our team at mummasphere@ptmum.co

We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met.

Store credits are valid for a year after it is issued.

No, we will only refund the amount you made payment for, excluding any forms of promotions, discounts, and shipping fees.

For example, a transaction of 500,000 IDR using a 100,000 IDR voucher + 10,000 IDR shipping fee will be refunded as 390,000 IDR.

For international returns: Please contact us at ask@mummasphere.com and put the Subject as "Returns for Order Number XXXXX"

Do note that you will be held responsible for all shipping and related fees when you send us your returns. We will process your return and issue you with a credit note once the product(s) is arrived and inspected in our warehouse.  

We are not responsible for any packages lost in transit, so please use a trusted courier with a tracking number to be safe. 

Please note that any shipping fee, tax and customs charges incurred will be handled by you. In the event that we get charged any additional fees, these fees will be deducted from your store credit.