Terms & Conditions

• You have 3 days from the delivery receipted date of your order to return your purchase.
• Items must be in the same condition they were purchased in; labels are still attached and be in perfect condition (unused, unworn, unaltered, and unwashed).
• Beauty products and home and living products (including airplane inflattable cushions) are non-returnable.
• Sale items or discounted orders and products are not exchangeable/returnable.
• Purchases made with gift-cards are not exchangeable or returnable.
• Discounted items using loyalty points are not refundable or exchangeable.
• Video proof must be provided for complaints.
• All shipping fees will be borne by customers, including the shipping fee to send exchanged items back to customers.
• Valid tracking information and receipts must be provided for a return or exchange to be accepted.
• Returns and exchanges can only occur once.
• We do not issue cash refunds. Refunds can only be issued in a form of gift card.